The Retention Operating System

    Members drift.
    FloLoyal brings them back.

    When a member stops coming in, FloLoyal notices, reaches out and tracks who walks back through the door. No one on your team has to remember. Then Playbooks, Orders, Ambassadors and Campaigns give them more reasons to stay.

    130
    locations running win-backs
    9,139
    lapsed members re-invited
    14,477
    coupons redeemed · 90 days
    Win-back ledger · all locationsLIVE DATA
    43.7%

    of lapsed members came back after FloLoyal re-invited them

    1,195 of 2,733 members, measured 7+ days after their first text

    What runs automatically
    SPOTWho went quietFlagged the day they pass your window
    REACH OUTFrom your numberFriendly, in-hours, never spammy
    PROVE ITWho walked back inMatched to a real check-in
    What the data taught us

    Most members don't need a discount. They need to be noticed.

    Every win-back FloLoyal sends is tracked to a real visit. Across 130 locations, the pattern is clear: a simple text from the business brings most people back, and the coupon is the backup, not the opener.

    43.7%
    came back

    of lapsed members re-invited 7+ days ago walked back in.

    71%
    never needed a coupon

    of members who came back did it from a free text, before any discount was sent.

    40%
    came back after the coupon

    of members who ignored the free texts came back after the coupon went out.

    1,071
    came back and stayed

    members who returned and kept visiting, not just a one-time stop.

    FloLoyal network data through Q3 2026, updated quarterly. Return rates count a real check-in after the text. Results vary by location.

    How the OS runs

    One loop, running every night. You just run your business.

    01

    Capture

    Every visit, order and drink drop lands on one member record.

    02

    Build the habit

    Points, streaks, milestones and birthday rewards keep regulars regular.

    03

    Spot the drift

    The moment someone goes quiet past your window, they're flagged.

    04

    Win them back

    Friendly outreach from your own number until they're back through the door.

    05

    Prove it

    Every return is matched to a real visit, so you see exactly what worked.

    Built on the loop

    Four ways to give members more reasons to come back.

    Playbooks · PRO

    Stop guessing what to run this month.

    A library of retention campaigns already proven at real locations. Each month you get one focused play, the copy, the offer and the timing, plus a live group lab to walk through it.

    One campaign to launch each month
    Monthly live lab with other owners
    Courses that walk you through every play
    This month's playPROVEN · AUG 2026

    Customer Appreciation Day

    $1 off any drink, $2 off a combo. One themed text to the member list, five days to redeem. No manual follow-up.

    TEXTED1,148
    CAME IN70
    REVENUE~$1,050

    70 visits in 5 days at a $15 average ticket. The report built itself.

    One drink drop, start to finish
    THE DROPFree samples to a school, office or gym
    CAPTUREDEvery name and number lands in your member list
    FOLLOWED UPAutomatic texts, no one on your team lifts a finger
    THE RESULTSamples turn into paying repeat orders
    Orders

    They don't have to walk in to spend with you.

    Online ordering, deliveries and drink drops, all feeding the same member list. Every free sample turns into a name, a number and a follow-up, so a drop becomes a customer instead of a giveaway.

    Pickup and delivery from your own link, no app to download
    Schools, offices and gyms as standing delivery routes
    Orders earn points in the same wallet as counter visits
    Ambassadors · PRO

    Your team becomes your growth channel.

    Give team members their own seat under your brand: their own number, their own referral page, and every lead they bring tracked back to them. When they're ready to open their own location, they graduate onto their own account.

    $25 per seat, includes $50 a month in texts
    Their own phone number under your business name
    Referrals and rewards tracked automatically
    TA
    Team AmbassadorUnder your brand
    OWN NUMBERTexts members from their own line
    OWN PAGEA personal link to share anywhere
    TRACKEDEvery referral credited to them
    floloyal.com/r/your-namePERSONAL LINK
    Campaigns · last 90 days, all locations
    684campaigns that sent coupons
    14,477coupons redeemed
    Birthday rewardAutomatic
    Flash deal text blastOne click
    Event day · Fill the TrayScheduled
    Campaigns

    A slow Tuesday is one tap from a busy one.

    Launch a flash deal, an event day or a text blast in minutes. Every coupon is unique to the member, so you see who redeemed, not just who opened.

    Text blasts with a live phone preview
    Unique coupons tracked to the redemption
    Birthday and milestone rewards on autopilot
    Start where you are

    Every plan runs the retention loop.

    Mobile

    Orders, no storefront needed

    $67/mo

    For mobile and delivery teams selling online.

    Coming soon

    Core

    The retention loop

    $97/mo

    Loyalty, win-backs, campaigns and the social planner.

    Get started

    Plus

    Loop + Orders

    $197/mo

    Everything in Core plus online orders and drink drops.

    Coming soon

    PRO

    The full operating system

    $297/mo

    Adds Playbooks, Ambassadors, AI Studio and live coaching.

    Choose PRO

    Do you know your win-back rate?

    If you don't, you're not alone. Most businesses can't see who stopped coming in, or how many would come back if someone just reached out. FloLoyal measures it for you, for every member, every night.

    20 minutes. We'll show you exactly how we find it.