Refund Policy

1. Subscription Refunds

Payments made for a FloLoyal subscription are not automatically refundable.

If you believe a subscription charge should be refunded, you may submit a refund request to FloLoyal. Each request will be reviewed based on the specific circumstances surrounding the charge.

Submitting a refund request does not guarantee that a refund will be approved.

When reviewing a request, FloLoyal may consider factors including:

• The circumstances surrounding the charge;
• How much of the applicable subscription period has passed;
• Whether the FloLoyal account or services were used during that period;
• Technical or service-related issues that may have affected the customer's ability to use FloLoyal;
• Duplicate, accidental, or incorrect charges;
• Previous communications or cancellation requests associated with the account; and
• Any other circumstances FloLoyal considers relevant to the request.

FloLoyal may approve a full refund, partial refund, account credit, or deny the refund request, as appropriate under the circumstances and subject to applicable law.

2. Annual Subscriptions

Annual subscriptions are purchased for access to FloLoyal for the entire applicable annual subscription term.

Payment for an annual subscription does not depend on how frequently the customer accesses or uses the FloLoyal platform during that term.

Unless a refund is approved by FloLoyal on a case-by-case basis or is otherwise required by applicable law, cancellation of an annual subscription does not automatically entitle the customer to a full or prorated refund for the unused portion of the subscription term.

Following cancellation, the customer may continue to have access to FloLoyal through the end of the paid subscription period, unless otherwise communicated by FloLoyal.

3. Non-Use of Services

Failure to access, activate, log in to, or otherwise use FloLoyal during a paid subscription period does not, by itself, entitle the customer to a refund.

Subscription fees are charged in exchange for access to FloLoyal services during the applicable subscription term, regardless of whether or how frequently the customer chooses to use those services.

However, non-use may be considered as part of FloLoyal's case-by-case review of a refund request.

For example, FloLoyal may consider whether the subscription was recently purchased, whether the account was ever activated or accessed, how much of the subscription period has elapsed, and any other circumstances relevant to the request.

The fact that a customer forgot about a subscription, did not need the service, did not log in, or otherwise chose not to use the service does not automatically create a right to a full or prorated refund.

4. Cancellation Is Separate From a Refund

Canceling a FloLoyal subscription prevents future subscription renewals in accordance with the cancellation terms applicable to the account.

Cancellation does not automatically create a right to a refund for subscription fees that have already been charged.

Customers are responsible for canceling their subscription before their next renewal if they do not wish to continue using FloLoyal.

5. Subscription Usage

Because customers receive access to FloLoyal services during an active subscription period, use of the services during that period may be considered when evaluating a refund request.

Extensive use of the services after a subscription charge has been processed may reduce the likelihood that a refund will be approved.

6. Billing Errors and Unauthorized Charges

If you believe you were charged incorrectly, charged more than once, or charged after properly canceling your subscription, please contact FloLoyal as soon as reasonably possible so we can investigate the transaction.

If you believe a payment method was used without authorization, you should also contact your bank or payment provider as appropriate.

7. How to Request a Refund

To request a refund, contact FloLoyal through the customer support or contact options provided on FloLoyal.com.

Please include enough information for us to locate and review the transaction, including:

• Your name;
• Business name, if applicable;
• Email address associated with your FloLoyal account;
• Date and amount of the charge; and
• A brief explanation of why you are requesting a refund.

Additional information may be requested when necessary to evaluate the request.

8. Approved Refunds

If a refund is approved, it will generally be returned to the original payment method unless another arrangement is agreed upon.

The amount refunded will be determined as part of the review and may be either a full or partial refund.

Processing and posting times may vary depending on the payment processor, financial institution, or card issuer.

9. Chargebacks and Payment Disputes

We encourage customers to contact FloLoyal regarding billing concerns before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in this Refund Policy limits any rights you may have under applicable law or through your financial institution or payment provider.

10. Exceptions Required by Law

Nothing in this policy is intended to limit or exclude any refund, cancellation, or consumer rights that cannot legally be waived.

If applicable law requires a refund under circumstances that differ from this policy, FloLoyal will comply with those requirements.

11. Changes to This Policy

FloLoyal may update this Refund Policy from time to time. Changes will be posted on FloLoyal.com with an updated effective date.

Unless otherwise required by law, the Refund Policy in effect at the time of the applicable transaction will govern the refund request.

12. Contact FloLoyal

Questions regarding subscription charges, cancellations, or refund requests should be submitted through the contact or customer support options available at FloLoyal.com.